What do I need to do when I want to move out?

Please notify Craggs Personal Storage via telephone or email at least a week before you are due to move out. Please leave the storage unit as you found it and take your padlock with you, otherwise you may be charged.

Is there anything I can’t store?

Food and perishables, plants, birds, fish, animals, any other living creatures, combustible or flammable materials, compressed gas (including liquids such as gas, paint, petrol, oil or cleaning solvents), firearms, weapons, ammunition, explosives (including components), chemical, radioactive materials, biological agents and toxic waste. Any item that omits odour, fumes or smells. Any items of high value regarding specialist storage.

Any illegal substances, illegal items or goods illegally obtained, including counterfeit goods, illicit (smuggled or counterfeit) tobacco, illicit alcohol, unlicensed medicines, unsafe goods ( including toys, electrical items, cosmetics and fireworks).

This list is not exhaustive or conclusive and The Craggs Personal Storage Ltd retains the right to add or amend this list without notice. If you are unsure about the eligibility of your possessions please ask a member of The Craggs Personal Storage team.

How do I register for storage?

Registering is quick and easy. All you need to bring is a passport/driving licence, proof of current address from a utility bill no more than 2 months old.

How do I pay?

You can pay by direct debit or credit card (incurs 2%additional fee). All payments are due on 1st of the month in advance and customers on longer term storage will be required to pay via recurring billing on the 1st of each month.

Do I need insurance?

You should already be insured on your household insurance. Please check with your insurance provider. The Craggs Personal Storage Ltd will not be liable for uninsured stored goods.

What other onsite facilities do you have?

Please take a look at our tenant guide, we have a variety of businesses and services on site including Craggies Farm Shop.

What are your minimum storage plans?

You can store your items for a minimum of 2 weeks. With our long term contracts, there are no limits as to how long you stay.

Can I reserve a storage unit?

Yes you can. Call the main storage line on 01422 888444 to provide you initial registration details.

How do we purchase a storage locker?

View our pricing table, click “choose plan”, then complete the form to submit your application. We will contact you to confirm details and your check-in date.

Can we buy a padlock?

Yes, please contact us.