Frequently Asked Questions
Where is your self-storage located?
Our self-storage units are located in Cragg Vale and in Mytholmroyd, near Hebden Bridge and Sowerby Bridge, serving customers across the Calder Valley including Halifax, Ripponden and surrounding areas.
What sizes do you have available?
Our self-storage units range from 25 sq ft to 200 sq ft, giving you flexible options for everything from a few boxes to the contents of a full home or business.
With a variety of unit sizes available, you can choose the space that suits your needs and easily move to a larger or smaller unit as those needs change.
What can I use a storage unit for?
Our self-storage units are suitable for a wide range of uses including moving house, storing business equipment, archiving documents or freeing up space at home.
How quickly can I move into a storage unit?
If a unit is available, you can book online and move in quickly, often the same day or within a few days depending on availability.
How big of a storage unit do I need?
Choosing the right size depends on what you are storing, but we have a range of units from 25 sq ft to 200 sq ft to suit different needs.
To help you decide, we provide walkthrough videos on our website so you can see exactly what each unit size looks like and choose the best option for you.
Access & security
What are the opening hours?
Our self-storage is secure and easy to access by PIN code.
Monday – Sunday: 7:00am – 9:00pm.
Do I have 24/7 access to my storage unit?
Access is available 7 days a week between 7:00am and 9:00pm using secure PIN code entry.
How do I get through the gate?
If the gates are closed, your PIN or fob will open them during self-storage opening hours, 7:00am – 9:00pm.
How do I access my PIN number?
When you set up your self-storage account, your PIN number will be sent to you by email.
You can also view your PIN by logging into your storage account. If you have forgotten your password, you can reset it (please check your junk folder).
If you need any help, please call 01422 888450.
Is there easy access and parking at the storage units?
Yes, all units are ground level with direct access from the car park, making loading and unloading simple. Trolleys are also available on site.
What does ‘climate control’ mean?
Our self-storage units use a 24-hour dehumidified system to prevent moisture and maintain a stable environment.
We do not recommend storing valuable artwork such as paintings.
Booking, pricing & terms
Do you offer cheap self-storage near Hebden Bridge?
We offer cost-effective self-storage solutions with flexible pricing, secure facilities and a range of unit sizes. While we focus on quality and security, our pricing remains competitive for customers looking for affordable storage in the Calder Valley.
How much does self-storage cost near Hebden Bridge?
Prices vary depending on unit size and availability. Our pricing is transparent and shown clearly online, with no hidden costs.
How do I register for storage?
Registering is quick and easy through our website.
Simply select your preferred unit size and follow the booking process. If no units are available, you will be added to a waiting list and notified when one becomes available.
Can I reserve a storage unit?
Yes, you can reserve a unit online up to 7 days in advance.
Bookings are first come, first served. If a unit is unavailable, you can join the waiting list and will be notified when one becomes available.
How do I pay for storage?
All payments are made securely online when you create your account and book your unit.
Monthly payments are taken automatically. You can also arrange payment via standing order if preferred.
Your prices are weekly – how do I work out the monthly cost?
Our prices are shown weekly. To work out the monthly cost, multiply the weekly price by 52 and then divide by 12.
What are your minimum storage plans?
The minimum storage period is one month.
There is no maximum stay, and you can cancel at any time with one month’s notice.
What do I need to do when I want to move out?
We operate a one-month notice period.
To cancel your storage, you can:
Rules, restrictions & extras
Is there anything I can’t store?
Yes. The following items are not permitted:
- Food, perishables, plants or animals
- Flammable or combustible materials
- Gas, fuel, oil, paint or cleaning solvents
- Firearms, weapons, ammunition or explosives
- Chemicals, radioactive materials or toxic waste
- Illegal goods or counterfeit items
- Items that produce odours or fumes
- Vehicles or items with engines (e.g. lawnmowers, motorbikes)
If you are unsure, please contact our team.
Do I need insurance?
You may already be covered under your household insurance, but you should check with your provider.
The Craggs Personal Storage is not liable for uninsured goods.
Is there electric in the unit?
No, our self-storage units do not have electric sockets.
Can I buy a padlock?
Yes, padlocks are available on site for £14.
We can arrange for one to be left in your unit before you move in, or you can collect one from the Manager’s Office.
How can I load and unload my unit?
All units are on ground level with easy access from the car park.
Trolleys are available to borrow, and there are no stairs or levels to navigate, making loading and unloading simple.